We want you to love you M and N Custom Sho purchase, which is why we will gladly give accept returns and exchanges within 30 days of purchase. We will offer a full refund for unused items returned in their original packaging or 75% refund for used or worn items. You are responsible for return shipping costs. To initiate a retune, please reach out to us at [email protected]. Refunds can take up to 14 business days from when the item is received, depending on your bank.